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Re: 4-Hour Service Level Agreement
Starting today, Manitoba Public Insurance is introducing a new service standard
relating to the review of first estimate submissions from accredited repair shops.
Manitoba Public Insurance will attempt to complete first submission requests
within 4 hours of receiving them. A first submission is defined as either the First
Estimate (Direct Repair shop estimates) or the first supplement (S1) from an
The 4 hours applies to regular business hours, 8:30 a.m. to 4:30 p.m., Monday to
Friday, excluding holidays.
In cases where Manitoba Public Insurance does not respond within 4 hours of
the first submission, accredited repair shops are authorized to proceed with the
repair work, including ordering parts, provided the submission:
-Aligns with Manitoba Public Insurance Estimating Standards and the Light
Vehicle Accreditation Agreement
-Includes proper and complete images and documentation to support the
-Follows all MPI Partners policies & procedures
Important – A shop may not proceed with repairs or ordering parts without
authorization from Manitoba Public Insurance for:
-Owner to authorize repairs
Please note that first submissions are subject to further review and audit;
adjustments or recoveries may be made to the original request.
If you have any questions about this notice, please contact Estimating Services
using the Repair Shop Support Line.